Conditions of sale

1. Parties and scope

The seller is LOC - FÁBRICA DE CALÇADO, LDA, with registered office at Viela de Montezelo 85, 4610-336 Friande, Felgueiras, Portugal, NIPC 513116419, Matrícula única nacional n.º 513116419 no Registo Comercial (a matrícula coincide com o NIPC ao abrigo do regime em vigor desde 2006). Trading as Cordoal at loccalcado.baby. Capital social integralmente subscrito, constante do registo comercial e consultável através da certidão permanente associada ao NIPC 513116419.

The buyer is the person placing the order. These conditions apply to consumers — natural persons acting outside a trade or profession. A business buyer may place an order, but the consumer-specific rights below (withdrawal, the legal guarantee, arbitration) apply only where the law grants them.

The contract language is English. Portuguese legal terms are kept where the Portuguese term is the operative one.

2. The products

We sell ready-made men's dress footwear and shoe care articles. Every footwear product page states, before you order:

• the material of the upper, of the lining and insock, and of the outsole, each in one of the four legal categories with its pictogram, as required by Directive 94/11/EC on footwear labelling;
• the sole construction — cemented, Blake stitched or Goodyear welted — and whether that construction can be resoled;
• the last, the width across the ball in millimetres, the heel height and the weight;
• the foot length in centimetres that each size fits, so the size can be checked against a measurement rather than against another brand's label;
• the break-in expectation and the care the leather needs.

Resoling. Only Goodyear welted pairs can be resoled repeatedly, and only those are eligible for the Resole Voucher. Cemented soles cannot be replaced at all. Blake stitched soles can be replaced by a workshop with a Blake machine, but that is not a service we offer. We do not describe the range as “resoleable” in general terms.

Natural variation. Leather is a natural material. Grain, shade and the way a hand-finished patina falls will vary between pairs. Hand-painted museum calf varies most of all. That variation is a property of the material and is not a defect.

Photographs show the products as accurately as photography allows. Screens render colour differently, so a shade may look warmer or cooler than the leather in daylight.

3. Prices and taxes

• All prices are in USD and are the same for every visitor. There is no other currency on this site.
• The price shown on the product page is the price of the goods. Shipping is added at checkout and shown before you continue to payment.
• Portuguese VAT (23%, 23% (IVA — taxa normal em Portugal continental)) applies to orders where Portuguese VAT rules require it, and is included in the price shown for those orders.
• Orders shipped outside the European Union may attract import duty, VAT or handling charges in the destination country. Those are set by the destination country, are payable by the recipient, and are not collected by us.
• We sell on a one-time purchase basis only. There is no subscription, no membership tier, no recurring charge, no stored value and no loyalty currency.

4. Promotions and discounts

Free shipping threshold. Orders with a goods value at or above $199 qualify for free standard shipping to any destination we serve. Express shipping is charged in full. The threshold is applied to the goods value after any discount and before shipping.

First-order code. The code FIRSTPAIR gives 10% off the goods value of a first order. It applies once per customer, cannot be combined with another code, is not exchangeable for cash, and does not apply to the Resole Voucher. We may withdraw it at any time; withdrawal does not affect an order already placed.

Reference prices. Where a product is shown with a struck-through price, that struck-through figure is the lowest price we applied to that product in the 30 days before the reduction, as required by the price indication rules transposed in Portugal. Where we cannot evidence such a price — for a newly listed product, for instance — we show no struck-through price at all.

Sets. A set is always priced below the sum of its components bought separately. The components and both figures are stated on the set's product page.

5. Placing an order

1. Add the products you want to the bag, choosing size and last for footwear.
2. At checkout, enter the details needed to ship and confirm the order. The “Proceed to payment” button stays disabled until every required field is valid, so you can correct input errors before committing.
3. Review the order summary — items, sizes, lasts, sole constructions, shipping and total — then continue to payment.
4. The contract is concluded when we confirm the order by email after payment is received. Until then no contract exists and no charge is final.

We keep the order details associated with your order reference so we can answer questions about it. You can ask us for a copy of your contract terms at any time at support@loccalcado.baby.

We may decline an order where the product is no longer available, where the delivery address is in a destination we cannot serve, where a price was manifestly wrong, or where we have reasonable grounds to suspect fraud. If we decline after payment, we refund in full.

6. Payment

Payment is taken through our payment provider at the payment step. The methods available to you are shown there before you commit. We do not see or store full card numbers.

Goods remain our property until payment has been received in full. Risk passes to you when you, or someone you have nominated other than the carrier, takes physical possession of the goods.

If payment is not completed, the order details you entered are kept so that we can send you a payment link or answer a question about the attempt. You can ask us to delete them at any time.

7. Delivery

Delivery times run from dispatch, not from order. Orders are dispatched within two business days of payment where the size is in stock.

Where no delivery date has been agreed, the legal maximum applies: we deliver within 30 days of the contract. If we miss that and do not deliver within an additional period you set us, you may cancel and we refund everything you paid, including the original shipping.

Full delivery and returns detail is on the shipping and returns page.

8. Restricted destinations

We do not ship to, and cannot accept orders for delivery to, the following, in line with European Union and United Nations restrictive measures:

• Russia
• Belarus
• Iran
• North Korea
• Syria
• Cuba
• Crimea, Donetsk and Luhansk regions
• Any destination subject to EU or UN restrictive measures in force at the time of order

Where an order is placed for such a destination, we cancel it and refund in full. The list of destinations we do serve is the country list at checkout.

9. Withdrawal and cancellation

A consumer may withdraw from a distance contract within 14 days of receiving the goods, without giving any reason. The full procedure, the condition the goods must be returned in, and the statutory withdrawal form are on the right of withdrawal page.

In short: try the shoes on carpet indoors. Shoes worn outside cannot be returned, because the outsole and the heel take marks immediately and the goods can no longer be sold as new.

An order that has not yet been dispatched can be cancelled at any time by emailing support@loccalcado.baby with the order reference. We refund in full within 14 days of the cancellation.

10. Legal guarantee

New goods carry the legal guarantee of conformity of 3 years under Portuguese law, with conformity presumed to have existed at delivery for the first 2 years. There is no obligation to notify a defect within a fixed period after discovering it. The full text, including what counts as a lack of conformity and what counts as ordinary wear, is on the guarantee page.

11. Refunds and disputes

• How we refund. Always to the same payment method used for the order. We cannot refund to a different card, account or person.
• When. Within 14 days of receiving the returned goods, or of receiving evidence that you have sent them back, whichever is earlier. For a cancelled or declined order, within 14 days of the cancellation.
• What we refund. The price of the goods and the standard outbound shipping. If you chose express shipping, we refund up to the cost of our standard service. Return carriage is yours to pay on a withdrawal, and ours to pay where the goods were faulty or not as described.
• Reductions. We may reduce a refund to reflect handling beyond what is needed to establish the nature and characteristics of the goods — for instance shoes that have been worn outdoors, scuffed soles, or a missing box. If we reduce a refund we tell you the amount and the reason in writing.
• Chargebacks. If you dispute a charge with your bank, tell us at the same time. Most disputes come from a delivery question we can answer the same day, and we would rather resolve it than have you wait for a bank process.

12. Acceptable use

You may use this site to browse the range and to buy goods for your own use or as a gift. You may not use it to place orders for resale without our written agreement, to submit false details, to attempt to interfere with the site or its security, or to extract the catalogue systematically for a competing service.

The range contains no goods restricted by payment industry rules. We do not sell, and will not accept orders for, any product listed as excluded in the legal information page.

13. Liability

We are liable for damage caused by a lack of conformity of the goods according to Portuguese law. Nothing in these conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded.

We are not liable for damage caused by wear inconsistent with the care instructions given on the product page — for example, drying wet leather against a radiator, or applying cream polish to suede.

14. Minors

Orders may not be placed by anyone under 13. A person aged 13 to 17 may place an order only with the consent of a parent or guardian, whose email address must be given at checkout so that we can confirm the consent before processing.

15. Complaints and disputes

Write to support@loccalcado.baby first — most matters are settled there within two business days.

A consumer may also file a complaint in the electronic complaints book, which reaches the competent authority directly: https://www.livroreclamacoes.pt/inicio. We answer complaints filed there within 15 business days.

For alternative dispute resolution, the entity with territorial competence over our registered office is TRIAVE — Centro de Arbitragem de Conflitos de Consumo do Ave, Tâmega e Sousa (Rua Capitão Alfredo Guimarães 1, 4800-019 Guimarães, Portugal · geral@triave.pt · +351 253 422 410). Consumers resident elsewhere in the European Union can find their competent entity through the European Commission consumer redress portal.

16. Governing law

These conditions are governed by Portuguese law. Where the buyer is a consumer habitually resident in another country, this choice does not deprive them of the protection of mandatory provisions of the law of that country.

If a provision of these conditions is held invalid, the rest continues to apply.

We may change these conditions for future orders. The version that applies to your order is the one published when you place it, and the date at the top of this page shows when it was last changed.